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Competences
Experience
Customer Care Executive - Assistant Manager
HDFC Bank Ltd
2022-08 -
Assisted customers with account opening, balance maintenance and provided detailed information on bank products and services. Handled daily cash operations, including RTGS, NEFT, FD, DMS, and various transaction types, ensuring accuracy and efficiency. Processed loan payments, deposits, withdrawals and other monetary transactions while balancing the cash drawer and teller station each day. Developed strong customer relationships through excellent service and resolved complaints promptly. Managed custodial responsibilities for teller, branch vault and locker keys, and temporarily oversaw branch operations for six months without senior authorization.
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