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Competences
Experience
Assistant Manager – Key Account Executive (Logistics & Operations)
Agarwal Packers and Movers Ltd.
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Prepared and maintained documents, challans, invoices and delivery notes for daily logistics operations. Managed vehicle entry logs, coordinated vehicle bookings and tracked consignments using a custom database. Performed daily follow‑ups with drivers to ensure timely pickups and deliveries, and negotiated booking prices with customers and transporters. Produced and analysed daily MIS reports on vehicle usage, material movement and bookings. Supported key accounts by ensuring smooth coordination between operations, drivers and customers, and assisted in resolving operational issues such as delays and documentation errors.
L2 Escalation Customer Service Executive
OnEMI Technology Solutions Private Limited (Kissht)
2023-01 - 2024-12
Managed customer escalations by responding to complaints and implementing the company's escalation plans. Handled problem tickets related to products and services, providing timely resolutions. Collected and delivered feedback on recurring issues to upper management to improve service quality. Coordinated with cross‑functional teams to ensure escalated cases were addressed efficiently.
Customer Service Representative
Jio Mart Offshoot Agency Pvt. Ltd
2021-01 - 2023-12
Handled all customer interactions, ensuring high quality assistance and professional courtesy. Monitored and improved the quality of help provided to customers, focusing on problem‑solving efficiency. Collaborated with team members to maintain consistent service standards and resolve issues promptly.
Formation
Bachelor of Commerce
Langues
English
fluent
Derniere mise a jour: il y a 3 semaines