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Competences
Experience
Client Support & Dispute Resolution Specialist
HungerStation
2026-06 - 2026-10
Managed multiple high‑volume customer support cases while maintaining accurate case notes and follow‑up. Investigated order delays, missing items and delivery issues, coordinating with logistics and vendor teams to achieve resolutions. Processed refunds and compensation requests in line with internal policies and communicated updates clearly to customers and operational teams. Utilised internal CRM tools for case tracking and documentation, ensuring continuity throughout the resolution process.
Client Support & Problem Resolution Specialist
Hero Care
2026-02 - 2026-05
Handled complex complaints and escalated inquiries, providing end‑to‑end troubleshooting for service and billing issues. Managed dispute cases, issued refunds and resolved technical discrepancies, improving customer satisfaction scores. Analyzed service tracking data and operational logs to deliver transparent updates and timely resolutions. Leveraged CRM systems to document actions and maintain a clear audit trail.
Sales / Appointment Setting
Elements
2025-11 - 2026-01
Conducted outbound calls to identify business opportunities, qualify prospects and book appointments with decision‑makers. Applied consultative selling techniques and handled objections within a structured CRM workflow. Achieved monthly appointment targets and contributed to pipeline growth for the sales team.
Computer Hardware Specialist & Sales – Freelance
Freelance
2019-01 - 2026-06
Assembled, configured and troubleshot custom PCs and hardware components to meet client specifications. Provided technical support and sales advice, resulting in repeat business and positive client feedback. Managed inventory of components and maintained documentation of builds for quality assurance.
Customer Service / Call Center (Part‑Time)
Extensya
-
Handled inbound customer interactions in a fast‑paced call‑center environment, meeting performance targets and delivering accurate assistance. Utilised CRM systems to log interactions, track issues and ensure consistent communication quality.
Formation
High School Diploma (Tawjihi) – Jerash Secondary School (2022)
Langues
Arabic
native
English
intermediate
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