Superviseur de centre d’appels

About the role

We are looking for a proactive Call Center Supervisor to lead and develop a team of customer service representatives. You will ensure high‑quality service delivery while driving performance improvements.

Key responsibilities

• Supervise and coach a team of customer service representatives.
• Provide continuous training and professional development opportunities.
• Monitor key performance indicators and implement corrective actions.
• Define, track, and uphold performance standards to guarantee service quality.
• Resolve operational issues and maintain an efficient workflow.
• Collaborate with other departments to enhance overall service quality.

Required profile

• University degree, preferably in business management, communication or a related field.
• At least 2 years of experience as a Call Center Supervisor.
• Self‑motivated, dynamic, proactive and able to take initiatives.
• Excellent command of French, both spoken and written.
• Strong analytical and synthesis abilities.
• Excellent communication and problem‑solving skills.
• Ability to motivate and inspire a team.
• In‑depth knowledge of call‑center software and related technologies.

Required skills

• Proficiency with call‑center software platforms.