Bilingual French/English Customer Support Specialist – Remote

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will handle customer inquiries via chat and email, delivering clear, helpful solutions and ensuring a smooth experience.

Key responsibilities

• Provide timely, professional support through chat and email in both French and English.
• Assist customers with inquiries, orders, and general concerns.
• Troubleshoot issues and deliver accurate, easy‑to‑understand solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to maintain consistent, high‑quality support.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading French and English.
• At least 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Comfortable using support platforms such as Zendesk, Gorgias, or Shopify.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Zendesk
• Gorgias
• Shopify

What we offer

• Permanent remote work setup.
• Competitive pay with annual performance‑based increases.
• Paid time off and health/dental insurance or monthly health stipend.
• Holiday bonuses.
• Opportunities for growth and career advancement.