French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. In this role you will be the first point of contact for French‑speaking customers, providing assistance via phone, live chat and email while delivering a friendly and efficient experience.

Key responsibilities

• Deliver top‑tier support in French and English through voice and chat channels.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships with customers through clear and empathetic communication.
• Collaborate with teammates to ensure consistent, high‑quality service.
• Provide feedback on tools and processes to drive continuous improvement.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, written and spoken.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM systems is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.
• Experience with CRM platforms.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Fully remote, permanent work‑from‑home arrangement.