French-Speaking Customer Support Specialist (Remote)

About the role

We are looking for a French‑speaking Customer Support Specialist to join our fully remote team. You will be the first point of contact for French‑language customers, providing assistance via phone, live chat and email. The role combines problem‑solving with friendly communication to ensure high customer satisfaction.

Key responsibilities

• Deliver top‑tier support in French and English through voice calls and chat.
• Troubleshoot customer issues and provide effective, customer‑first resolutions.
• Build strong relationships through clear, empathetic communication.
• Collaborate with teammates to maintain consistent, high‑quality service.
• Gather and relay customer feedback to improve tools and processes.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in both French and English, with excellent written and verbal communication.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• Permanent fully‑remote work arrangement.