French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual Customer Service Representative to join our fully remote team. In this position you will be the trusted voice for our French‑speaking customers, delivering clear information and solutions through phone calls and live chat.

Key responsibilities

• Provide prompt, friendly support in both French and English, handling a wide range of customer inquiries.
• Troubleshoot issues and calmly deliver effective resolutions.
• Document every interaction accurately to ensure seamless follow‑up.
• Share feedback and insights that help improve our processes and products.
• Collaborate with remote teammates, staying aligned on goals and priorities.

Required profile

• Fluent in spoken and written French and English.
• At least 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support or a contact‑center environment.
• Patient, detail‑oriented and genuinely motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias or Shopify.

What we offer

• Permanent full‑time remote work.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A supportive culture that values fairness, open communication and professional growth.