Remote French Bilingual Customer Support Representative

About the role

We are looking for a friendly and empathetic professional to join our remote team as a French Bilingual Customer Support Representative. In this position you will assist French‑speaking customers via phone and live chat, helping them with order tracking, product questions, and issue resolution.

Key responsibilities

• Provide timely, courteous support in both French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Document all interactions accurately in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand professionally and with cultural sensitivity.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm and solution‑focused under pressure.
• Familiarity with e‑commerce environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, or Shopify (or similar tools).
• Basic knowledge of CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend, and performance bonuses.
• A supportive team culture that values growth and accountability.