Trust and Safety Analyst (Remote)

About the role

The Trust and Safety Analyst protects the integrity of our platform by identifying, assessing, and mitigating online risks. Working remotely, you will enforce community standards, investigate policy violations, and respond to emerging threats such as fraud, harassment, misinformation, and harmful content.

Key responsibilities

• Conduct in‑depth investigations of complex safety reports, including harassment, hate speech, misinformation, and illegal content.
• Apply and interpret internal policies with high accuracy and propose policy updates for emerging threats.
• Collaborate with Product and Engineering to improve detection tools and reduce harmful content at scale.
• Analyze data to uncover new abuse vectors (spam, scams, coordinated inauthentic behavior) and proactively escalate them.
• Handle sensitive user escalations in a trauma‑informed manner and serve as primary contact for high‑priority or legal requests.
• Provide regular insights to Policy, Product, and Legal teams, translating trends into actionable recommendations.
• Manage crisis situations, ensuring timely, accurate responses while protecting user privacy.

Required profile

• Minimum 3 years of experience in Trust & Safety, Risk Operations, or Intelligence Analysis within tech or social‑media environments.
• Strong emotional intelligence and proven self‑care strategies for exposure to disturbing content.
• Excellent written English communication and ability to explain complex policy decisions.
• Demonstrated ability to make high‑stakes decisions quickly, often with incomplete information.
• Experience handling high‑pressure incidents such as abuse spikes or live‑streaming events.

Required skills

• Proficiency with Trust & Safety tools such as Salesforce and Jira.
• Experience using moderation dashboards and AI‑driven safety workflows.
• Data analysis and visualization using Tableau, Looker, or basic SQL.