French+English Bilingual Customer Service Representative

About the role

We are looking for a French‑English bilingual professional to join our fully remote team as a Customer Service Representative. You will act as the primary point of contact for French‑speaking customers, delivering assistance via phone and live chat while upholding our brand’s reputation for quality support.

Key responsibilities

• Provide prompt, courteous assistance in both French and English across voice calls and live chat.
• Troubleshoot issues, identify root causes, and deliver effective solutions.
• Document every interaction accurately in our support system.
• Gather and relay customer feedback to improve products and processes.
• Collaborate with remote teammates to align on goals and share best practices.

Required profile

• Fluent in written and spoken French and English.
• Minimum 1 year of remote bilingual customer service experience, preferably in e‑commerce, tech support, or a contact‑center environment.
• Patient, detail‑oriented, and motivated to help customers.
• Ability to work independently while communicating clearly with a distributed team.

Required skills

• Experience with customer support platforms such as Zendesk, Gorgias, or Shopify.

What we offer

• Permanent remote employment with flexible scheduling.
• Competitive salary with annual reviews and performance bonuses.
• Paid time off and a monthly health‑wellness stipend.
• Supportive culture that values fairness, open communication, and professional growth.