French-English Customer Support Associate

About the role

We are looking for a proactive French‑English Customer Support Associate to join our global team. You will interact with customers from Spanish‑speaking regions via voice calls and live chat, delivering clear, friendly, and professional assistance in both French and English.

Key responsibilities

• Provide timely, accurate support through phone and chat in French and English.
• Troubleshoot issues, guide customers step‑by‑step, and resolve inquiries.
• Log all interactions precisely in our CRM system.
• Identify trends, share feedback, and help improve support processes.
• Collaborate with teammates to stay aligned on priorities and updates.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Strong written and verbal communication skills in French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth, accountability, and human connection.