Remote French Bilingual Customer Support Representative

About the role

We are looking for a Remote French Bilingual Customer Support Representative to join our fast‑growing e‑commerce team. In this role you will assist French‑speaking customers via phone and live chat, turning inquiries and issues into positive experiences.

Key responsibilities

• Provide timely, friendly support in both French and English through calls and chat.
• Troubleshoot customer issues with a solutions‑first mindset.
• Accurately document every interaction in our CRM system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with team leads and colleagues to stay aligned on priorities.
• Represent the brand with professionalism, cultural sensitivity, and care.

Required profile

• At least 1 year of remote or online experience in customer service.
• Fluent in French and English, both written and spoken.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias.
• Experience with Zendesk.
• Experience with Shopify.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off and a monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team culture focused on growth and accountability.