Bilingual French/English Customer Support Specialist – Remote

About the role

We are looking for a bilingual French‑English Customer Support Specialist to join our fully remote team. You will handle customer inquiries via chat and email, ensuring a smooth and positive experience for our users.

Key responsibilities

• Provide timely, professional support in French and English through chat and email.
• Assist customers with orders, inquiries, and general concerns.
• Troubleshoot issues and deliver clear, accurate solutions.
• Document interactions and maintain precise records.
• Collaborate with teammates to maintain consistent, high‑quality service.
• Share feedback to improve processes and the overall customer experience.

Required profile

• Fluent written and reading comprehension in French and English.
• Minimum 1 year of customer service experience (e‑commerce a plus).
• Strong written communication and attention to detail.
• Organized, reliable, and able to manage multiple conversations simultaneously.
• Proactive, solution‑oriented mindset.

Required skills

• Experience with support platforms such as Zendesk.
• Familiarity with Gorgias.
• Knowledge of Shopify.

What we offer

• Permanent remote work arrangement.
• Competitive salary with annual performance‑based increases.
• Paid time off and health/dental benefits or monthly health stipend.
• Holiday bonuses and opportunities for career growth.