Content Moderator (Trust and Safety Specialist)

About the role

The Content Moderator (Trust & Safety Specialist) ensures that user‑generated content complies with platform policies, legal standards, and community expectations. Working remotely, you will protect the online environment by reviewing text, images, and video for harmful or prohibited material.

Key responsibilities

• Review and act on reported content across text, image, and video formats, focusing on high‑priority queues and edge cases.
• Monitor daily queues to detect emerging abuse patterns and promptly escalate to the Policy team.
• Provide feedback on moderation tool efficiency and suggest workflow improvements.
• Maintain a high accuracy rate (95%+) on moderation decisions.
• Participate in calibration sessions to ensure consistent policy application.
• Investigate removal or suspension cases and make fair reinstatement determinations.
• Serve as a designated responder during “red‑alert” events such as graphic live streams or coordinated harassment campaigns.

Required profile

• Minimum 2 years experience in content moderation, trust & safety, or community management for a major tech/social platform.
• Strong emotional resilience and proven strategies for handling disturbing content.
• Deep understanding of regional cultural nuances and the ability to differentiate hate speech from protected speech.
• Demonstrated ability to process 80‑100+ content pieces per hour while maintaining quality metrics.
• Excellent attention to detail during repetitive tasks.

Required skills

• Hive
• Besedo
• Salesforce
• Google Workspace