French-English Customer Support Associate

About the role

We are looking for a bilingual French‑English Customer Support Associate to join our global e‑commerce team. You will interact with customers via phone and live chat, providing clear, friendly, and professional assistance in both languages.

Key responsibilities

• Deliver timely and accurate support in French and English through calls and chat.
• Troubleshoot customer issues step‑by‑step and guide users to successful resolutions.
• Log every interaction precisely in our ticketing system.
• Identify recurring trends and share feedback to improve processes.
• Collaborate with teammates to stay aligned on priorities and product updates.

Required profile

• Minimum 1 year of remote or online experience in customer service.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support platforms.
• Basic knowledge of CRM systems.

What we offer

• Permanent remote work – work from anywhere.
• Competitive salary with annual reviews.
• Paid time off and monthly health stipend.
• Performance bonuses based on KPIs.
• A supportive team that values growth and human connection.